Telecom and customer service management companies including ESMT are adopting Jovee AI–a fully integrated AI solution to ...

Evinced's software-based, prevention-first approach to accessibility is adopted by even more Global 500 corporations PALO ALTO, Calif., Dec. 12, 2024 /PRNewswire/ -- Evinced, the leading software ...

DAM as a story engine. DAM systems are evolving into story engines, where AI organizes and builds marketing assets based on ...

Burned-out call center agents affect customer service and impact your brand. Here are some tips for recognizing the signs and preventing burnout.

How sentiment analysis is transforming retail, offering actionable insights into building stronger customer relationships.