The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.

Maybe I would've put on an extra sweater." In a letter from November, National Grid blamed the billing delay on "a production issue that took place at our bill print vendor." Then, a January ...

In a letter Monday, DPU leaders excoriated National Grid for failing to send timely ... “The Company’s failure to proactively acknowledge the billing issue and work constructively with the ...

"Affordability is a core component of our mission to provide safe, reliable energy and we sincerely apologize to our customers impacted by this billing issue," National Grid said in a statement.

SO ON THIS BILL, NATIONAL GRID TELLS CUSTOMERS ... WAS DESIGNING AND FIGURING OUT HOW THEY WERE GOING TO ISSUE THE DISCOUNT. NATIONAL GRID SAYS THE DISCOUNT IS REFLECTED ON BILLS, BUT IT’S ...

In a letter to National Grid, DPU officials wrote, “The company’s failure to proactively acknowledge the billing issue and work constructively with the Department to craft an appropriate solut ...

National Grid customers in ... vetoed versions of a bill to create a utility consumer advocate — a position he described as having “the authority to issue subpoenas, conduct investigations ...

The Texas Senate unanimously passed a bill aimed ... when Texas' power grid — which is managed by the Electric Reliability Council of Texas and is not a part of the national grid system ...

The DPU says the utility company can not charge more than 60 days of backpay after months of billing failures thousands ... In a letter, they said that National Grid hasn’t sent bills to an ...

See reviews below to learn more or submit your own review. National Grid has delivered electricity and natural gas services to the northeastern United States and the United Kingdom since the 1990s.

BUT IN A MARCH LETTER. NATIONAL GRID SAID THE ISSUE WASN’T CORRECTED AFTER ALL AND WOULD, QUOTE, PROVIDE AN UPDATE WHEN IT HAS BEEN FULLY RESOLVED. IN THE MEANTIME, BILL JUST WANTS HIS BILL.