NASHVILLE—Tennessee Attorney General Jonathan Skrmetti is alerting customers of genetic testing company 23andMe of their ...

The best business checking accounts for April 2025 offer opportunities to earn interest, waive ATM fees, and provide other ...

The direct-to-consumer DNA testing service 23andMe filed for bankruptcy earlier this month, putting millions of customers' ...

When signals and AI come together, they give revenue teams the power to influence outcomes long before a buyer ever raises ...

Murugasu, U. and Subbarao, A. (2025) Customizing Customer Experience: A Systematic Review of Digital Personality in Telecommunications. Open Journal of Business and Management, 13, 1449-1479. doi: ...

Using Hanlon’s Razor and maintaining empathy in customer service takes a little practice. It helps having a mentor like Bob ...

If customers know their rights and know that their data is protected, they’re more likely to trust businesses with their data ...

AI agents are the next frontier of AI assistants, going beyond answering questions to performing tasks. Qualtrics is ...

Generative AI is not without its challenges. As brands embrace hyper-personalization, they must navigate the tightrope of data privacy and security.

According to Gartner research, social media ranks among the top three data sources for building customer personas. These personas provide valuable insights that inform everything from content ...

For example, if you are handling wheat flour in a kitchen and you cannot remove the risk of cross-contamination through segregation by time and space, you should let the customer know. You should not ...

We’ve all heard the phrase, “The customer’s always right.” It’s a common mantra in customer service and hospitality – and, I’d argue, should carry over into the world of SEO as well!