Customers find themselves interacting with multiple departments across an organization but typically these individual moments are not combined to provide a complete picture of the journey in order to ...

The shift toward a unified customer lifecycle can’t be done at a surface, optics-only level. A cross-department meeting or ...

Uplatform has announced the release of its latest guide, "Player Journey: Maximizing Profitability at Every Step of the CJM." ...

Looking for the best small business website design? Discover expert tips, templates, and tools to create a professional, high ...

Parshv Gala professional uniqueness stems from an MS in Information Technology from the School of Computer Science at ...

Murugasu, U. and Subbarao, A. (2025) Customizing Customer Experience: A Systematic Review of Digital Personality in Telecommunications. Open Journal of Business and Management, 13, 1449-1479. doi: ...

Local Authority Digital Transformation Index. Fournet contact centres. the LADiT Index, 350 councils will be able to measure ...

Deutsche Bank AG has announced an upcoming issuance of Additional Tier 1 (AT1) capital instruments, with the first call date set for 30 October 2 ...

According to Auto Trader’s Road to 2030 report, two in five UK car buyers are open to considering a Chinese car. In the next five years, Chinese brands ...

The advent of AMI 2.0 technology has enabled a new era for utilities, promising improved operational efficiency, enhanced ...

A recent eMarketer and impact.com report shows that consumers usually research products at least three separate times before ...

Rising Digital Transformation Initiatives – Businesses are increasingly investing in digital marketing and analytics to stay competitive. Growing Adoption of AI and Machine Learning – AI-driven ...