The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.

BUT IN A MARCH LETTER. NATIONAL GRID SAID THE ISSUE WASN’T CORRECTED AFTER ALL AND WOULD, QUOTE, PROVIDE AN UPDATE WHEN IT HAS BEEN FULLY RESOLVED. IN THE MEANTIME, BILL JUST WANTS HIS BILL.

"Affordability is a core component of our mission to provide safe, reliable energy and we sincerely apologize to our customers impacted by this billing issue," National Grid said in a statement.

SO ON THIS BILL, NATIONAL GRID TELLS CUSTOMERS ... WAS DESIGNING AND FIGURING OUT HOW THEY WERE GOING TO ISSUE THE DISCOUNT. NATIONAL GRID SAYS THE DISCOUNT IS REFLECTED ON BILLS, BUT IT’S ...

In a letter to National Grid, DPU officials wrote, “The company’s failure to proactively acknowledge the billing issue and work constructively with the Department to craft an appropriate solut ...

Maybe I would've put on an extra sweater." In a letter from November, National Grid blamed the billing delay on "a production issue that took place at our bill print vendor." Then, a January ...

The Texas Senate unanimously passed a bill aimed ... when Texas' power grid — which is managed by the Electric Reliability Council of Texas and is not a part of the national grid system ...

National Grid customers in ... vetoed versions of a bill to create a utility consumer advocate — a position he described as having “the authority to issue subpoenas, conduct investigations ...

Texas lawmakers are trying to figure out how the state’s already-strained power grid can possibly ... potential power scarcity issues. For example, the bill would create a new voluntary program ...