The Register on MSN8h
Oracle Cloud security SNAFU latest: IT giant accused of pedantry as evidence scrubbed
Two Oracle data security breaches have been reported in the past week, and the database goliath not only remains reluctant to ...
Zendesk’s New Resolution Platform Redefines Customer-Centric Service Through AI-Powered Outcomes
Zendesk’s new Resolution Platform puts customer-centric outcomes first with AI agents, real-time insights, and a smarter ...
Harvard Business Review4d
How One Company Used AI to Broaden Its Customer Base
The software company SAP successfully leveraged AI tools to begin selling to the small and medium enterprises (SMEs) market, ...
Retail TouchPoints4dOpinion
Retail’s AI Evolution: From Chatbots to Personal Shopping Concierges
One area that may drastically improve consumers’ satisfaction with customer service: AI-powered bots that can act as a ...
Signals + AI In Action: Real-World Use Cases For Streamlined, Intelligent B2B Engagement
When signals and AI come together, they give revenue teams the power to influence outcomes long before a buyer ever raises ...
Scientific Research Publishing5d
Customizing Customer Experience: A Systematic Review of Digital Personality in Telecommunications ()
Murugasu, U. and Subbarao, A. (2025) Customizing Customer Experience: A Systematic Review of Digital Personality in Telecommunications. Open Journal of Business and Management, 13, 1449-1479. doi: ...