Traditional grocers beat mass retailers and dollar stores when it comes to customer satisfaction. But they need to improve ...

While AI’s contributions to this success are undeniable, it’s not a standalone solution. The future of retail customer ...

LAKE SUCCESS, N.Y., Feb. 18, 2025 (GLOBE NEWSWIRE) -- The Feedback Group, a leader in providing actionable stakeholder ...

Despite the digital transformation reshaping industries worldwide, grocery shopping in Canada remains deeply rooted in ...

Bengaluru: As many as 66% of Gen Z shoppers (aged 18-25) prefer to shop online rather than in-store, according to a report by ...

The practice of returning items drags down profit margins. According to a McKinsey study, each returned package costs between ...

Nearly 60% of Canadians prefer in-store grocery shopping, citing concerns over cost, trust, and quality, keeping online ...

Ecommerce is evolving rapidly with new technologies, changing consumer behaviors, and market shifts. Explore the top ecommerce trends for 2025 to stay ahead.

Hundreds of Tesco customers have been left unable to complete their online grocery orders due to widespread technical issues ...

As online shopping continues to evolve, the importance of delivering an adaptive CX cannot be overstated. Consumers increasingly expect personalized, frictionless experiences that cater to their ...

Corrections & Clarifications: An earlier version of this story misclassified Chewy.com The company is an online shop. Retail giant ... for offering the best customer service in America, according ...

At a time when it’s common to place a late-night shopping order online and receive it within days (if not overnight ), one ...