Navigating business relationships with challenging clients requires entrepreneurs to be open to listening and adapting.

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Brent Polacheck, owner of Polacheck's Jewelers, is proving that in an era of instant gratification, the art of generational relationship-building still drives retail success.

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3. Identify the causative nexus: Once a potential trigger has been identified, understanding the concept of the causative nexus is fundamental to determining how best to support that client.