So, how do businesses achieve that knowledge? With the help of customer journey maps. Customer journey maps help businesses visualize customer interactions and identify quickly and clearly what is ...

The customer journey begins with the awareness funnel ... also referred to as Customer Journey Mapping. These include: • Improving Engagement: A better customer journey will naturally enhance ...

And that is the intersection of business and design... where customer journey-mapping comes in to help you understand your audience and better tailor your strategy to their needs. At its core, ...