DAM as a story engine. DAM systems are evolving into story engines, where AI organizes and builds marketing assets based on ...

How sentiment analysis is transforming retail, offering actionable insights into building stronger customer relationships.

Evinced's software-based, prevention-first approach to accessibility is adopted by even more Global 500 corporations PALO ALTO, Calif., Dec. 12, 2024 /PRNewswire/ -- Evinced, the leading software ...

Burned-out call center agents affect customer service and impact your brand. Here are some tips for recognizing the signs and preventing burnout.

Strategic appointment builds on product innovation linked with a consumer’s privacy, preference and permission JERSEY CITY, N.J., December 10, 2024 — Verisk Marketing Solutions, a company of Verisk ...

Schema markup is no longer just an SEO tool. It’s crucial for AI-driven search and effective content strategy in today’s ...

Google's release of Customer Engagement Suite with Google AI signals a strategic step to strengthen its position in the ...

Omnichannel proliferation needs more than your average agent. Organizations should develop super agents to better address ...

CCaaS innovation takes center stage in 2025. Generative AI, multimodal communication and predictive analytics are ...

Consumer behavior trends are shifting, with transparency, sustainability and empathy becoming core expectations for brands to ...

Five9 agents and Microsoft Teams users can now both see real-time presence status from a consolidated directory, enhancing organizational collaboration and improving customer experiences SAN RAMON, ...

Generative AI in marketing is reshaping martech with a large number of tools that help both marketers and vendors drive ...