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Over the years the pharmacy chain used strategy to combat shoplifting. Walgreens CEO Tim Wentworth said the company’s ...

Walgreens' strategy of locking up merchandise — from deodorants to bags of M&M's — to deter theft has backfired, according to ...

Walgreens is struggling to deter shoplifting at its stores, according to CEO Tim Wentworth, who described it as "a ...

STATEN ISLAND, N.Y. -- While many big-box chains now lock up merchandise as a means of combatting theft -- requiring shoppers ...

Keeping products under lock and key dissuaded customers from purchasing them, Walgreens said in earnings call.

Walgreens CEO discusses the ongoing struggle with theft prevention in stores, citing locking items as ineffective.

CEO Tim Wentworth admitted in a recent fiscal report call that combatting shoplifting by locking up items has led to customer dissatisfaction.

"When you lock things up … you don't sell as many of them. We've kind of proven that pretty conclusively," Wentworth said. "I ...

Turns out putting everything behind locked glass and ad-covered screens does not create a welcoming shopping environment.

To say that pharmacy retailer Walgreens Boots Alliance (NASDAQ: WBA) has been struggling would be a massive understatement.