The Consumer Financial Protection Bureau (CFPB) is suing Capital One, alleging the bank illegally misled customers by not notifying them of account options that paid higher interest rates.The federal government's consumer watchdog claims Capital One's practices meant millions of customers missed out on a collective $2 billion they could have made in interest payments.
It's been a tough week for Capital One, with a lawsuit and system outage hitting back-to-back as other big US banks enjoy positive headlines around stellar fourth-quarter earnings. On Tuesday, the Consumer Financial Protection Bureau sued the bank,
The CFPB is suing Capital One for allegedly misleading consumers about its offerings for high-interest savings accounts.
The Consumer Financial Protection Bureau is suing Capital One, which it says kept customers in the dark about higher-yielding savings accounts.
The bank said it was experiencing a “technical issue” with a third-party vendor, impacting some account services like deposits and payment processing.
"Guess I'll be eating ramen again tonight," tweets one customer on third day of issues linked to a data-center power outage.
Capital One customers faced outages that have prevented some from accessing direct deposits, paying bills and more.
Federal regulators said in a lawsuit on Tuesday that the giant bank deliberately underpaid savings account interest, even as rates rose.
The Consumer Financial Protection Bureau accused the bank of “cheating” customers out of more than $2 billion by misleading them about interest rates.
An outage affecting Capital One customers dragged into its second day Friday, further preventing some customers from accessing deposits, payments and transfers. In an afternoon statement, the bank said it was still restoring systems that had been taken offline due to a technical issue with a third-party vendor.
A technical glitch at Capital One has left thousands of banking customers unable to access their bank accounts, process payments, or receive direct deposits since Wednesday, January 15. The banking giant, which serves over 100 million clients across the U.S., Canada, and the U.K., is scrambling to resolve the problem that has persisted until today.
At a 0.5% APY, which Capital One offers on the original 360 Savings accounts, it produces even less. Some megabanks can offer savings accounts with rates as low as 0.01% or 0.02%, according to Bankrate. A mere 0.01% APY on $500 pays a nickel of interest.