The bank said it was experiencing a “technical issue” with a third-party vendor, impacting some account services like deposits and payment processing.
Capital One users were reporting issues with receiving their deposits on Thursday morning, leaving many customers wondering where their money and paychecks are. Complaints on social media were pouring in via the @AskCapitalOne customer service account on X, formerly Twitter.
The issues at Capital One after Citibank acknowledged a problem affecting customers' ability to access their accounts from mobile devices, as well as an apparent issue related to fraud alerts. It is not clear whether FIS was also involved in the Citi outage.
Capital One had a major service outage last week that left many without access to their accounts. Now, it also faces a lawsuit from CFPB.
Additionally, Capital One has not disclosed whether the issue has led to any security or fraud-related concerns. Big picture view: The outage comes a day after Citibank experienced access issues for mobile accounts and ongoing problems with fraud alerts.
The issues at Capital One after Citibank acknowledged a problem affecting customers' ability to access their accounts from mobile devices, as well as an apparent issue related to fraud alerts.
"We know it’s important to have your money when you need it, so we apologize for any inconvenience this is causing," Capital One replied. Also on Wednesday, Citibank said its app was ...
The issues at Capital One after Citibank acknowledged a problem affecting customers' ability to access their accounts from mobile devices, as well as an apparent issue related to fraud alerts.
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